Innovative Care Ltd and its wholly owned subsidiary companies, ICL Operations One Pty Ltd and ICL Operations Two Pty Ltd, are the owners and operators of very modern aged care facilities throughout Australia.

All facilities are designed and built under the direct supervision of the directors. Each facility is personally designed with respect to the land and surrounding environment, thus creating the most liveable surroundings for aged residents. Each building is built with state of the art specialised safety and fire equipment, sprinklers and smoke detectors and fully equipped with independence devices such as hand rails and non-slip surfaces to assist in the care for our most vulnerable residents.

Each home is built with the concept of residents belonging to a group of between twenty and forty other residents with similar care needs, being low care, high care or dementia care. The home is designed to draw residents to a central dining area typical of a family home, having meals with between two and ten other residents at each table depending on friendships and preferences. There are spacious lounges and tea and coffee making areas for residents and their families. Residents enjoy the privacy of their own room and ensuite, giving security and a sense of belonging, much valued during times when friends and family visit. This privacy is also conducive to relaxation and contentment. The environment enhances the resident's dignity and sense of control and empowerment as they create their own territory and decorate their room with their personal possessions. Scattered through our homes are libraries, games areas, some have bowling greens and internet cafes. At the completion of each home the company directors consult with managers and staff and review the home, assessing the improvements which have been made, which can then be used to improve future design, functionality and aesthetics.

All homes are equipped with specialised aged care equipment. The beds are high low with specialised pressure care mattresses. There are a variety of lifting devices and mobility equipment to assist residents if necessary. Furnishings are designed especially to aid independence, comfort and cleanliness. All wings are equipped with medical equipment to take residents’ blood pressure, blood sugar levels, attend to minor dressings and dispense medications.

Innovative Care successfully balances a pleasant homely and private environment whilst delivering skilled clinical care and personal care to residents. Registered Nurses, Enrolled Nurses and personal carers are employed full time, part time and casually. Their training level is in keeping with their roles within the facility. Residents’ chosen doctors are invited into the home and assisted and supported in caring for the resident. Residents who need hospital care will be transferred into hospital as necessary and their room will await their return.

Hotel services and ancillary service staff attend to cleaning, onsite laundry, maintenance and activities. Catering staff prepare and serve meals which are cooked freshly each day with catering staff working seven days per week, delivering breakfast, morning tea, lunch, afternoon tea, dinner and supper. Activities staff have the availability of a facility bus for the use of the activities program at most homes.